Terms and conditions

01 About us

PackagingGB is the trading name of PH Flexible Packaging Limited. We manufacture and supply packaging materials from our site in Swadlincote, and we're committed to your complete satisfaction. If you have any comments or suggestions, we'd like to hear them.

02 Making a purchase

Browse the catalogue and add the items you want to your basket. When you've finished, go to the checkout and enter the details we need to fulfil your order. You'll receive confirmation by email once the order is placed.

We reserve the right to decline any order.

Free gifts and promotions

From time to time we may offer a free gift when certain conditions are met. Only one gift is provided per order, and it must be added to your basket. Where there's a choice and you add more than one eligible product, only the highest-value gift will be included.

If you return an order that came with a free gift, the gift must be returned with it in a saleable, unopened condition. If it isn't, we may charge the value of the gift.

03 Payment

We accept Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay and Google Pay.

Card security

Card payments are processed by our payment provider over an encrypted connection. We do not store full card numbers on this website, and card details are never held in plain text.

04 Delivery

Standard items

Delivery is free on orders over £75 excluding VAT. Charges below are shown excluding VAT.

Bulky items

Because of the nature of packaging materials, some items cost more to deliver than the goods themselves. These are typically products that have to be palletised or sent as oversized items. So that we can keep prices as low as possible, delivery on these items is charged by postcode — at the same rate the pallet network or carrier charges us. Customers in our local delivery area won't notice a difference.

Items treated as bulky:

• Bubble wrap over 750mm x 100m
• Foam rolls
• Foam edge protection
• Single-faced corrugated rolls over 600mm
• Centrefold shrink wrap
• Made-to-measure boxes

Enter your postcode in the basket to see the delivery cost for your order.

48-hour delivery

48-hour delivery is available at extra cost to mainland UK, excluding Cornwall, Devon and Scotland. Orders placed after 12:00 midday are treated as the following day's order unless we agree otherwise. A 48-hour service means two working days — so an order placed before midday on Monday would be delivered by 5:30pm on Wednesday. Saturdays and Sundays aren't working days.

We do our best to hold stock at all times, but this isn't always possible and may delay a shipment. If your order is urgent, please call or email us first to confirm stock.

Deliveries to Scotland, Cornwall, Ireland and Europe are charged per shipment because of the additional cost involved. Please call us and we'll do our best to accommodate you.

Delivery schedule

We normally dispatch your order within seven business days.

Because packaging materials are bulky, we reserve the right to decline orders where — due to location, the availability of local carriers, or otherwise — the cost of sending the goods exceeds their value. This applies in particular to bubble film and loose fill, where carriers may 'bulk' the goods being sent. On larger orders of especially bulky products we may split the order into several deliveries; you'll still only be charged one consignment cost.

For international deliveries, deliveries to Scotland, Devon or Cornwall, or orders that need to be palletised, please call the office for a transport cost.

Back orders

If an item isn't in stock, we'll place it on back order for you. We'll always email you with the option to cancel if you'd rather not wait.

05 VAT

UK orders are charged VAT at the standard rate of 20%. Orders shipped outside the UK may be zero-rated for VAT; where that applies, VAT is removed at checkout. Import duties or taxes charged in the destination country are the customer's responsibility.

06 Guarantees and warranties

Some items include a manufacturer's warranty. Where they do, this is stated on the product page. If an item becomes faulty within the warranty period from receipt, please return it to PackagingGB for repair or, at our discretion, replacement.

• Attempting to repair an item yourself may void the warranty.
• Consumable parts aren't covered by warranty.
• The cost of returning goods to us is the customer's, and it's your responsibility to pack them well enough to avoid further damage in transit.

These warranty terms don't affect your statutory rights.

07 Returns and cancellations

If you're a consumer, you may cancel your order and return any item in a saleable condition and undamaged packaging within 14 days of receiving it, for a full refund including the original standard delivery charge. Please let us know you're cancelling, then return the goods within 14 days of telling us.

We'll refund your card once we've received and processed the return. Please allow up to 14 days for the refund to appear.

Where goods have been dispatched and you've simply changed your mind, the cost of returning them is yours.

Damaged or incorrect goods

If goods arrive damaged, or there's a problem with their quality, please tell us as soon as possible and ideally within 48 hours of delivery, so we can raise it with the carrier while the evidence is fresh. This doesn't affect your statutory rights.

08 Product information

Sensitive products

Where products are used with sensitive items — food, electronics or fragile goods, for example — we can't be held responsible for adverse effects. It's the buyer's responsibility to satisfy themselves that a product meets their requirements.

Dimensions and gauges

Polythene products are manufactured to PIFA standards, where all dimensions are within plus or minus 3% and all thicknesses within plus or minus 10%.

Colours and images

Screens don't always reproduce colour exactly, and product images may appear slightly lighter or darker than the item itself. Goods are supplied as being of the general colour shown.

Anti-static materials

Anti-static products offer different levels of electrostatic protection. It's the buyer's responsibility to choose the appropriate level of protection for their devices.

09 Contact us

The quickest way to reach us is by phone on 01283 551050, Monday to Friday, 8:30am to 5:00pm. You can also email [email protected], use our contact form, or write to us at the address in section 1.

For details of how we handle your personal data, please see our privacy and cookie policy.